FAQ

Currently services are only provided via virtual online sessions.

The standard fee for sessions is $150 per hour plus HST. This works out to be $169.50. Unfortunately, there are no sliding scale opportunities at this time. Fees are typically frozen at the rate agreed upon unless advance notice is provided.

Appointments typically run 50-60 minutes per session.

If you cancel an appointment with less than 24 hours before it is scheduled to take place, you will be subject to the full fee. The only time this fee will be waived is in the event of a serious illness, extreme weather, or other unavoidable circumstance.

When you book an appointment, that time is exclusively reserved for you. When a session is cancelled without notice, we are unable to fill this time slot to another individual who may have been waiting for a space or a client who may have an emergency.

Booking an appointment is similar to booking an event. If you miss the event, it does not matter the reason for missing, you cannot refund your tickets. Please note that while doctors may see upwards of 35 clients a day, many mental health therapists see approximately 4-6 clients a day and this can significantly impact them as well.

Length of therapy duration is extremely complex and many factors come into play such as biological, social, and psychological history and its severity and complexity, symptoms, needs, processing speeds, current physical health, current stressors, commitment to therapy, frequency attended, work put in between weeks, etc.

Therapy sessions can often explore core roots and this can often take time and cannot be completed in a fast or rushed manner.

Typically we recommend weekly or biweekly sessions to start. Often, when individuals book monthly sessions, sessions can become more about providing updates than continuing with work as a lot can happen in that time frame.

In order to proceed with therapy, we ask that you keep a valid credit card on file through our platform on OWL. This does not have to be the preferred payment method. Individuals also have the option of sending an e-transfer. This email will be provided upon booking the first session. Description goes here

Unfortunately, at this point in time, we do not provide direct billing to your insurance company. Payment would need to be made independently and then the receipt would be emailed to send to the insurance company.